Refund policy
Opulence Emporion Return & Exchange Policy
Return & Exchange Policy – Updated for Digital Goods 6/27/2025
At Opulence Emporion, we pride ourselves on the quality of our products and the satisfaction of our valued customers. We genuinely want you to be pleased with each purchase.
Physical Goods:
Return or Exchange an Item:
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Return Window: We accept returns and exchanges within 14 days from the date of receipt.
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Return Shipping: Please note that the customer is responsible for the return shipping cost unless the return is due to a shipping error or a damaged item. The exact cost for the shipping label will depend on the carrier and shipping method selected. In some cases a flat rate of $5.99 may be applied for return shipping. This fee may be deducted from your refund.
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Return Fee: In some cases, a return fee may be assessed based on the condition of the item or reason for return.
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No Restocking Fee*: We do not charge a restocking fee for returned items.
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Final Sale Items: At this time, none of our physical goods are marked as final sale, so most purchases are eligible for return or exchange under the conditions outlined.
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Initiating a Return: To begin the return process, please submit a return request using the form located in the footer of our website. Then, contact our support team at support@opulenceemporion.com for further instructions.
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Condition of Items: Items must be returned unused, undamaged, and in original packaging. Returns that do not meet this standard may not be accepted.
Digital Products:
Please Note: All digital product sales are final.
Due to the nature of digital content, we do not offer returns, refunds, or exchanges for digital goods once the order has been processed and delivered. This policy helps protect the integrity of our content and ensures fair use for all customers.
We strongly encourage you to review product details carefully before completing your purchase. If you experience any issues with downloading or accessing your digital item, please reach out to us immediately at support@opulenceemporion.com—we’re here to help!
Need Assistance?
If you have any questions or need more information about our shipping, return, or digital product policies, click the Help icon at the bottom-right corner of this page. Our team is always here to support you!
