Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

For a faster response:

You can always reach our customer support team by filling out a contact form on our website. We are available 24/7 to assist you with any questions or concerns you may have.

Unfortunately, at this time, Opulence Emporion is only able to ship within the United States. We apologize for any inconvenience this may cause to our international customers.

We are actively working to resolve the logistical challenges and plan to resume international shipping as soon as possible. In the meantime, we appreciate your understanding and continued support.

For more information about our shipping visit our Click Here.

We typically ship within 1-5 business days (Mon-Fri). You should receive your order within 10-15 business days (Mon-Fri).Overall shipping times depend on the products and destination (estimated at checkout).

Please know that we are doing the best we can to get orders out promptly. 

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Please refer to our return policy for more information.

Click here

Refunds are processed within 7 days from when we receive the item(s).

In the event that you receive a damaged product, please contact our customer support team immediately. We will arrange for a replacement or a full refund, whichever you prefer.

Yes, Opulence Emporion is committed to providing a secure online shopping experience to its customers. All transactions are processed through secure payment gateways and personal information is kept confidential.